1. Information We Collect

We collect personal information when you:

• Fill out a contact or intake form

• Book a consultation or coaching session

• Communicate with us via email or Zoom

• Make a purchase or payment through our platform

The information we may collect includes:

• Name

• Email address

• Phone number

• Payment information

• Session notes and content shared during coaching (with your consent)

2. How We Use Your Information

We use your information to:

• Provide personalized writing and coaching services

• Match you with the most suitable writer

• Communicate with you about sessions, invoices, and support

• Improve our services and client experience

• Process payments and issue receipts or refunds

We will never sell your personal information to third parties.

3. Confidentiality & Story Protection

Your story is your own. All content you share in sessions is considered confidential.
We will not publish, distribute, or share your manuscript, story, or session content without your explicit written permission.

4. Payment Information

All payments are processed securely through trusted third-party services (e.g., Stripe, PayPal). We do not store your credit card or banking information on our servers.

5. Data Security

We take appropriate security measures to protect your data, including secure cloud storage, password-protected files, and restricted internal access. However, no system is 100% secure, so we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

• Request access to your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for communication at any time

7. Third-Party Links

Our website may contain links to third-party services (e.g., publishing platforms). We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our Business Operations Manager:
📧 david@finallygetyourbookdone.com